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The IUP Journal of Knowledge Management

Generative Knowledge Management for Financial Inclusion Through Financial Literacy: A Systematic Review

Article Details

Pub. Date	: Jan, 2024
Product Name	: The IUP Journal of Knowledge Management
Product Type	: Article
Product Code	: IJKM020124
Author Name	: Sekhar Vadari and Chandramohan Malladi
Availability	: YES
Subject/Domain	: Management
Download Format	: PDF Format
No. of Pages	: 37

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Abstract

In the dynamic landscape of the present digital era too, knowledge management (KM) continues to occupy the center stage and is pivotal to the common good of society at large. However, the paradigm of KM experienced a significant change with the arrival and meteoric rise of generative artificial intelligence (GenAI), leading to "generative AI knowledge management". The innovative approach of "generative AI knowledge management" (Generative KM, for short) harnesses the inherent ability of GenAI for creation, analysis, optimization, and diffusion of knowledge in ways never imagined before. GenAI can thus contribute immensely to augment KM systems. GenAI-supplemented KM systems in turn can be leveraged for financial inclusion through financial literacy. This paper explores how the pairing of GenAI with KM systems-Generative KM-can strengthen KM, its application in the context of financial literacy and financial inclusion, and the future of this disruptive technology. The key inference is that KM systems can be enriched significantly with GenAI; KM processes-for example, knowledge acquisition and knowledge creation-can leverage GenAI for its value-add of dynamic content updates. GenAI is well set to be the central piece of KM, as digital technology continues its rapid stride.

Introduction

Knowledge and its management is the very foundation on which a business can thrive, survive, and sustain itself (Omotayo and Salami, 2018; Salloum et al., 2018; Ahlam Wahdan et al., 2020; and Al Kurdi and Alshurideh, 2020). Knowledge, therefore, occupies a focal position. A quick Google search of the word 'knowledge' returns these: (1) awareness, understanding, or information that has been obtained by experience or study, and that is either in a person's mind or possessed by people generally;1 (2) the act or state of knowing; clear perception of fact, truth, or duty; that which is gained and preserved by knowing; instruction; acquaintance; enlightenment; learning; scholarship; and erudition.2 Knowledge